Refund Policy

VigilDog is a SaaS platform that continuously monitors web infrastructure for digital agencies and professionals, including domain expiry, SSL and TLS certificates, DNS records and drift, and email deliverability through SPF, DKIM, and DMARC. We send alerts before failures happen, and we also offer free single-check tools and white-label PDF reports.

This Refund Policy applies to paid subscriptions to VigilDog. Payments are processed by Paddle, which acts as our Merchant of Record and authorized reseller and handles payment processing and sales tax or VAT. VigilDog never stores or processes full card numbers.

All prices are in US dollars and billed monthly. If anything below is unclear, please email us at support@vigildog.com and we will help.

We would rather you be sure before you pay, so there are two easy ways to evaluate VigilDog at no cost.

First, our Free plan is free forever. It includes 1 monitored domain plus all of our free single-check tools for SSL, DMARC, DNS, and domain expiry, several of which you can use without even signing up.

Second, every paid plan includes a 14-day free trial. The paid plans are Watchdog at $19 per month for up to 10 domains, Pack at $49 per month for up to 50 domains with white-label reports, and Agency at $149 per month for up to 150 domains. No card is required to start the trial, so you can run VigilDog against your real domains and decide whether it fits before any money changes hands.

On top of the Free plan and the free trial, we back the first payment of any paid plan with a 14-day money-back guarantee.

If you make your first paid charge on a plan and decide within 14 days of that charge that VigilDog is not right for you, contact us and we will refund that first payment in full. There is no need to explain yourself, although we always welcome feedback so we can keep improving.

The guarantee applies to the first payment on a plan. It is our way of making sure you can commit with confidence.

Requesting a refund is simple. Choose whichever of these is easier for you.

• Email support@vigildog.com from the email address on your VigilDog account, or clearly state that account email in your message, and tell us you would like a refund. Including your account email helps us find your subscription quickly.
• Or reply to the receipt you received from Paddle, our Merchant of Record, for the charge you want refunded, or use the contact link on that receipt.

Paid plans are billed monthly and renew automatically until you cancel. You can cancel at any time before your renewal date to avoid the next charge, and you stay in control of your billing.

After the 14-day guarantee window has passed, we do not provide prorated refunds for partial periods or for time you have already had access to. Instead, when you cancel, your plan simply does not renew, and your paid features remain available until the end of the period you have already paid for.

In short: cancel before the renewal date and you will not be charged again, and you keep your access through the end of the current paid period.

We try to be fair and clear about what falls outside a refund so there are no surprises.

Outside the 14-day money-back guarantee on your first payment, charges are generally non-refundable. In particular, the following are not refundable.

• Subscription periods that have already begun or that you have already used, once the 14-day guarantee window for that first payment has passed.
• Renewal charges, where you did not cancel before the renewal date. You keep access for that paid period rather than receiving a refund for it.
• Partial or prorated amounts for the unused remainder of a billing period after the guarantee window, since your access continues until the end of that period.

Mistakes happen, and when they do we fix them promptly. If you believe you were charged twice for the same period, charged in error, or billed after you intended to cancel, please contact us right away at support@vigildog.com.

We will review the charge with Paddle and, where a charge was clearly accidental or duplicated, we will refund it. These corrections sit outside the normal guarantee window, because they were not charges you meant to make in the first place.

If something looks wrong with a charge, please talk to us before filing a chargeback or payment dispute with your bank or card provider. In almost every case we can sort it out faster and more easily by email, whether that means issuing a refund, fixing a duplicate, or explaining a renewal.

Opening a dispute can lock the payment while your bank investigates, which slows everything down for both of us. A quick message to support@vigildog.com is the fastest path to a resolution.

When we approve a refund, it is processed by Paddle, our Merchant of Record, back to the original payment method used for the purchase. We are not able to send refunds to a different card or account.

Once a refund is approved, it typically appears within 5 to 10 business days, depending on your bank or card provider. If you have not seen it after that window, contact us and we will follow up with Paddle on your behalf.

A refund or cancellation is about billing, and it does not by itself delete your account. If you also want your data removed, you can request account deletion from inside the app under Settings.

We confirm by email before permanently deleting your account, all monitored assets, and your alert history, so a deletion is never triggered by accident.

We are happy to help with anything billing or refund related. The fastest way to reach us is by email, and including your account email helps us respond quickly.

For refunds, billing questions, and support, email support@vigildog.com. For general enquiries, email hello@vigildog.com. VigilDog is operated under the laws of India, which govern this policy.